14 JOB VACANCIES – AGENCY BANKING OFFICERS & DIRECT SALES AGENTS

Job Description

• Maendeleo Bank is recruiting qualified and results-oriented professionals for 14 positions across Agency Banking and Direct Sales.
• The Bank is seeking candidates who can contribute to customer acquisition, deposit mobilisation, sales growth, agency-network expansion and delivery of banking and digital financial services.

Available Positions

• Agency Banking Officers – 4 Positions
• Direct Sales Agents – 10 Positions

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AVAILABLE VACANCIES

• Agency Banking Officers – 4 Positions

Job Purpose

• To drive the growth and performance of Maendeleo Bank's Agency Banking business through effective acquisition, onboarding and management of agents, while expanding financial-services outreach, transaction volumes and revenue and ensuring strong agent support, service quality, compliance and customer satisfaction.

Key Responsibilities

• Recruit and onboard new Agency Banking agents within assigned territories.
• Drive growth in active agents, transaction volumes and transaction values.
• Mobilize deposits and support acquisition of new banking customers.
• Identify new markets and strategic locations for expansion of the Agency Banking network.
• Reactivate dormant and low-performing agents.
• Drive Agency Banking revenue and profitability.
• Conduct regular agent visits and relationship management.
• Support agents with liquidity management and operational challenges.
• Train agents on products, services, systems and customer-service standards.
• Monitor compliance with KYC, AML/CFT, Bank policies and regulatory requirements.
• Prepare regular performance reports and provide market and competitor intelligence.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Banking & Finance, Marketing, Economics, Commerce or a related field.
• Minimum 2–3 years' relevant experience in Agency Banking, Banking Sales, Mobile Financial Services, Fintech, Business Development or Relationship Management.
• Proven ability to deliver sales and business-growth targets.
• Experience in agent, merchant or distribution-network development will be an added advantage.

Key Competencies

• Strong sales and business-development skills.
• Excellent negotiation and relationship-management skills.
• Strong commercial and results orientation.
• Good understanding of Agency Banking and Digital Financial Services.
• Strong communication, reporting and analytical skills.
• High level of integrity and accountability.
• Direct Sales Agents – 10 Positions

Job Purpose

• To drive customer acquisition and business growth by promoting and selling Maendeleo Bank's products and services while ensuring quality customer engagement, accurate onboarding and compliance with Bank requirements.

Key Responsibilities

• Promote and market Maendeleo Bank products and services within assigned areas.
• Acquire new customers and open individual, business and group accounts.
• Drive growth in deposits, loans, digital banking and other Bank products.
• Identify and pursue sales opportunities among businesses, SMEs, institutions and communities.
• Conduct market visits, customer engagements and product-awareness campaigns.
• Meet and exceed assigned sales targets.
• Build and maintain strong customer relationships.
• Provide customers with relevant information and support during account opening and product applications.
• Ensure proper documentation and compliance with KYC and Bank policies.
• Prepare and submit daily and weekly sales reports.
• Represent Maendeleo Bank professionally and uphold the Bank's brand and values.

Qualifications & Experience

• The advert lists the following under its candidate requirements:
• Bachelor's Degree in Business Administration, Marketing, Banking & Finance, Economics or a related field.
• Experience in Sales and Marketing.
• Good understanding of banking products and financial services.

Key Competencies

• Strong sales and customer-acquisition skills.
• Excellent communication and interpersonal skills.
• Customer-focused and results-oriented.
• Good negotiation and influencing skills.
• Integrity and professionalism.

APPLICATION DETAILS

• Employer: Maendeleo BankTotal Vacancies: 14 PositionsApplication Deadline: 15 October 2026

How to Apply

• Interested candidates should submit:

Application

Updated CV

• Relevant academic/professional certificates
• Applications should be sent through the recruitment email.
• Candidates should ensure that the position they are applying for is clearly identified in their application.